# User FAQs

## Change email address

**Q: I would like to use a different email address for Collaboratory. How do I do that?**

The best way to proceed is as follows:  
1. Open a new account on Collaboratory with the new email address
2. {ref}`contact_us` with the below information, and we will put in an IT ticket to “merge” the profile accounts. Let us know which email address is the preferred one to keep.

:::{note}

Hello,

This is a request to merge my two Collaboratory profiles.

**Collaboratory Profile A:**  
- Name: xxx
- Profile: https://collaboratory.who.int/forum/u/user-name1/summary
- Email: address1@domain1.com
 
**Collaboratory Profile B:**    
- Name: xxx
- Profile: https://collaboratory.who.int/forum/u/user-name2/summary
- Email: address2@domain2.com

Preferred email:  xxx

:::