Accessing Collaboratory

Accessing Collaboratory#

Error with browser cookies#

Q: I am running into an error with cookies. How do I resolve this?

Browser: Chrome

To edit cookie settings:

  • Settings / Privacy & Security / Allow 3rd party cookies

  • After updating the cookie settings, close the browser and reopen.

  • Then try creating an account, logging in or entering in code, whatever step you are at.

Browser: Microsoft Edge

  • Settings / Manage Cookies / Allow Cookies

Cannot view my community of practice#

Q: I am able to log into the Collaboratory (https://collaboratory.who.int/) and see the homepage. But, I cannot see the specific Community of Practice I would like to join.

That means you need to be added to the group. Contact Us to let a community moderator know.

New phone; need MFA reset#

Q: I have a new phone and cannot access my prior Authenticator accounts.

Contact Us to reset your MFA. Please include your email address and username for the Collaboratory account.

Browser looping#

Q: I am going in a loop and cannot log in to the Collaboratory.

Try this:

  • Clear your cache on the browser by clearing any history related to that website.

  • Close your browser and relaunch.

  • Close your Microsoft Authenticator app and reopen.

  • Try the log in process again. For the MFA process: Ensure that the code is entered within the 30-second time period and has not expired.

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