User FAQs

Change email address

Q: I would like to use a different email address for Collaboratory. How do I do that?

The best way to proceed is as follows:

1. Open a new account on Collaboratory with the new email address

2. Contact Us with the below information, and we will put in an IT ticket to “merge” the profile accounts. Let us know which email address is the preferred one to keep.

Note

Hello,

This is a request to merge my two Collaboratory profiles.

Collaboratory Profile A:

• Name: xxx

• Profile: https://collaboratory.who.int/forum/u/user-name1/summary

• Email: address1@domain1.com

Collaboratory Profile B:

• Name: xxx

• Profile: https://collaboratory.who.int/forum/u/user-name2/summary

• Email: address2@domain2.com

Preferred email: xxx